Writing for Business Success/Delivering your message/Improving verbal communication

Readings

Read Chapter 2.6 in Business Communication for Success. This reading explains how to improve communication effectiveness by defining your terms, choosing precise words, assessing the audience, controlling your tone, checking for understanding, and aiming for results.

Recommended: Do the chapter exercises. The first two encourage you to explore the use of jargon in a profession unfamiliar to you, and in your own field of learning or work. The third exercise invites you to practice using precise terms in your writing by describing a simple process, like brushing your teeth. Remember to track your writing practice in your learning journal.