Leading and Managing People/PMAN102/Recognizing and resolving conflicts in the organization/VideoQuiz

Chances are, you have already been confronted with conflict at work or in an organization you were involved in. Based on your experience, you probably know that sometimes, despite the best efforts of even the greatest managers, conflicts arise. Conflicts must be addressed quickly or they can have a negative impact on your team.

Thinking about conflict

Watch the following videos to learn more about conflict in the workplace and possible steps managers can take to resolve it (only watch until the 2:33 timeline in the second one).

Mediating employee conflict

Conflict resolution

After viewing the videos and reflecting on conflict resolution in the workplace, share your thoughts on WENotes below.

For example:

• My take-home message is ....
• Conflict in the workplace is inevitable because...