Intercultural communication teamwork and leadership/Overview, course aims and learning outcomes
Intercultural communication, teamwork and leadership is a free micro open online course (mOOC) which applies the basic principles of effective communication to intercultural communication in challenging business situations, like constructive feedback, conflict negotiation, and crisis management. Diversity brings multiple perspectives that often spark team creativity. Yet, different expectations, values and behaviours spark personal reactivity too, and in unexpected ways. Learning about the knowledge, skills, attitudes, and experiences that support intercultural communication is necessary for effective communication in diverse work groups, teams, and organizations.
This course aims to help learners:
- Develop understanding of workplace interpersonal relations.
- Develop effective skills and strategies to negotiate workplace conflict and crises.
- Develop intercultural communication competencies to work with diverse local and international teams.
- Develop understanding of how leadership styles affect group, team and workplace cultures.
When you have completed this course, you will be able to:
- Describe how intrapersonal and interpersonal communication can affect workplace relations.
- Communicate clearly in workplace interview, feedback, and conflict situations.
- Manage negative news and crisis communication plans productively.
- Recognize legal, ethical, economic, and political aspects of international business.
- Apply research, reflection, and experience to intercultural communication situations.
