Intercultural communication teamwork and leadership/Negative and crisis communications/Overview and Objectives
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In times of confusion, clear, concise communication becomes even more important. In this pathway, you will learn about effective ways to deliver negative news and invite constructive feedback to prevent business problems. Every organization should have a crisis communication plan for worst case scenarios. As you work through this pathway, you will also learn the elements of a crisis plan, including how to manage press conferences. In all these cases, preparation is the key to productive outcomes.