Intercultural communication teamwork and leadership/Negative and crisis communications/Delivering a negative news message

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Readings

Read the Chapter 17 Introduction and Section 17.1 in Business Communication for Success.

These readings examine the impacts of negative workplace news and introduce seven key objectives in delivering effective negative news messages.

Recommended: All Introductory Exercises and Chapter 17.1 Exercises 1, 3 and 4, which ask you to practice writing negative news messages.  In your view, what would be the best format to deliver negative news about an employee’s carelessness on the job?


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