Intercultural communication teamwork and leadership/Communication in the workplace/Video signpost: MindTools

Media

View video – MindTools’ Conflict Resolution in the Workplace: How to Use the Interest-Based Relational Approach [3:41 min.]. This video identifies respect, listening, and focusing on issues instead of personalities as key principles of effective conflict resolution. It also describes five steps involved in using the interest-based relational approach.

Conflict Resolution in the Workplace

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